Delivery & Returns

Delivery

We currently deliver throughout the United Kingdom, with international delivery coming soon.

As a small independent business, every ILLUMINIQUE product is thoughtfully handmade and carefully prepared before it leaves our studio.

Orders are usually dispatched within 1–2 working days. During particularly busy periods, dispatch may take a little longer, but we will always do our best to get your order to you as quickly as possible.

 

Standard UK Delivery

Our Standard UK Delivery service is sent via Royal Mail Tracked 48.

  • Delivery: Approximately 2–4 working days after dispatch.
  • Free standard UK delivery on orders over £95.

Please allow a little longer for delivery during seasonal or particularly busy periods.

 

Next Day UK Delivery

Next Day Delivery is sent via Royal Mail Tracked 24.

Orders placed before 12:00 pm (Monday–Friday) will usually be dispatched the same working day and are expected to arrive the next working day.

Orders placed after 12:00 pm will be dispatched on the following working day.

Orders placed on Friday after 12:00 pm or over the weekend will be dispatched on Monday.

Please note that Royal Mail aims to deliver next working day, however this service is not guaranteed.

 

Tracking

Once your order has been dispatched, you will receive a tracking email so you can follow your parcel’s journey.

 

Studio Collection

Studio collection is available from our North West London studio, Monday to Thursday between 10:00 am and 5:00 pm.

Once Studio Collection is selected at checkout, we’ll contact you by email to arrange a collection day and time.

Please visit our Studio Collection page for full details.

 

Returns

We hope you love your ILLUMINIQUE purchase.

If you wish to return an item, please contact us at info@illuminiquelondon.com within 14 days of receiving your order.

To be eligible for a return, items must be:

  • Unused and unlit.
  • Returned in their original condition.
  • Returned in their original packaging.

Please note that, due to the handmade nature of our products, slight variations in colour, texture, finish and natural air bubbles are part of the making process and make each piece unique. These characteristics are not considered faults.

Customers are responsible for the cost of returning unwanted items. We recommend using a tracked postal service, as we cannot be responsible for returns that are lost or damaged in transit.


Damaged or Faulty Items

Every order is carefully inspected before leaving our studio. However, if your order arrives damaged, faulty or you believe you have received the wrong item, please contact us at info@illuminiquelondon.com as soon as possible.

To help us resolve the issue quickly, please include:

  • Your order number.
  • Clear photographs of the item.
  • Photographs of the packaging, taken immediately after opening your parcel.

Once we have reviewed your request, we will advise you on the next steps. Where an item is confirmed to be damaged, faulty or incorrect, we will arrange an appropriate replacement or refund.

 

Refunds

Once your returned item has been received and inspected, we will notify you by email.

If your return is approved, your refund will be processed to your original payment method. Please allow several working days for the refund to appear, depending on your payment provider.


Need Help?

If you have any questions about your order or a return, we’d be happy to help.

Email: info@illuminiquelondon.com